Frequently Asked Questions

Creating a 98jili account is quick and straightforward. Head to the 98jili website and click the Register button. You'll be asked to provide a valid mobile number, create a secure password, and agree to the Terms & Conditions. After submitting, verify your mobile number via the OTP sent to your phone. Once your number is confirmed, your account is active and you can proceed to KYC verification to unlock deposits and withdrawals. Remember: you must be 21 years old or above to register, in line with PAGCOR regulations.

No. Each player is permitted to hold only one active 98jili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any balances. If you have forgotten your login details, use the account recovery option on the login page rather than registering a new account.

On the 98jili Login page, click "Forgot Password?" and enter your registered mobile number. You'll receive an OTP to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you're still having trouble, contact our 24/7 live chat support inside the Platform.

You can update certain account details — such as your email address or contact number — from your account profile settings after logging in. However, changes to your registered name or date of birth require a formal request to our support team, as these are tied to your KYC verification. Submit your request via live chat with supporting documentation and our team will process it within 3–5 business days.

To close your account, contact our support team via live chat inside the 98jili Platform. Before closure, ensure you have withdrawn any remaining balance. Please note that if you are closing your account due to problem gambling concerns, we strongly recommend activating self-exclusion instead — this provides immediate protection and can be set for periods ranging from 6 months to permanently. See our Responsible Gaming page for details.

KYC (Know Your Customer) verification is a legal requirement under Philippine Anti-Money Laundering (AMLA) regulations and PAGCOR licensing conditions. It serves two key purposes: confirming that you are who you say you are, and verifying that you meet the 21+ minimum age requirement for online gaming in the Philippines. KYC also protects your account from unauthorised access and ensures that withdrawals are paid to the correct person.

98jili accepts the following valid Philippine government-issued IDs for KYC verification:

• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License (LTO)
• PhilSys National ID
• SSS / GSIS ID
• Voter's ID
• PRC ID

Your ID must be valid (not expired), clearly legible, and show your full name and date of birth. Photocopies are not accepted — please submit clear photos or scans of the original document.

Most KYC submissions are reviewed and approved within 24 to 48 hours on business days. During peak periods, it may take up to 3 business days. You'll receive a notification once your verification is complete. If your submission is rejected, you'll be informed of the reason and given the opportunity to resubmit with corrected documents.

You may be able to make a small initial deposit before KYC is fully approved, but withdrawals are blocked until KYC verification is successfully completed. We strongly recommend completing KYC as soon as you register to avoid any delays when you want to cash out your winnings.

98jili supports the following deposit methods for Filipino players:

• GCash – instant deposits, widely used across the Philippines 🇵🇭
• PayMaya / Maya – fast and convenient e-wallet deposits
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa/Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted at 98jili in compliance with Philippine regulations.

The minimum deposit at 98jili is ₱100 for GCash and PayMaya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 98jili, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and PayMaya deposits are credited to your 98jili account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during business hours, though some banks may take longer. If your deposit has not reflected after 2 hours, contact our 24/7 live chat support with your transaction reference number and we'll investigate promptly.

98jili does not charge any fees on deposits. However, your bank or e-wallet provider (GCash, PayMaya, etc.) may apply their own transaction fees. We recommend checking with your payment provider before depositing if you are concerned about third-party charges.

Log in to your 98jili account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts.

• GCash / PayMaya: Usually processed within a few minutes to 2 hours
• Bank Transfer: Typically 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team processes withdrawals 7 days a week during operating hours.

The minimum withdrawal amount at 98jili is ₱200. There is no maximum single withdrawal limit set by 98jili, though large withdrawals may be subject to additional verification checks in line with our AML compliance obligations.

Common reasons for withdrawal rejection include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account details do not match your registered name
• Suspected account security issue requiring review
• Insufficient account balance after pending bonus deductions

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our live chat support for assistance resolving the issue quickly.

98jili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page inside the Platform after you register. Bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand the conditions for converting bonus funds to withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus amount a certain number of times before you can withdraw the bonus or winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Wagering requirements vary by promotion — always check the specific terms of each bonus offer.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw freely without meeting wagering requirements — you can opt out of promotional offers in your account settings. You can also contact our support team to have bonuses removed from your account before they are activated. Once a bonus has been used to place bets, it generally cannot be reversed.

98jili offers a wide variety of online games popular with Filipino players, including:

• Slots – hundreds of titles from top providers. Visit our Slot page for highlights.
• Fishing Games – including the fan-favourite Cannon Fishing
• Bingo – fast-paced online Bingo rooms
• Live Casino – live dealer games including baccarat, roulette, and blackjack
• Featured Games – like Golden Leopard, one of our most popular titles

New games are added regularly. Check the 98jili Casino page for the latest additions.

Yes. All games on the 98jili Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. 98jili does not manipulate game outcomes — every spin, card draw, and fishing shot is determined by a certified RNG.

Absolutely. The 98jili Platform is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser without needing to download a separate app. The mobile experience is smooth, fast, and designed for on-the-go gaming — perfect whether you're in Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, or anywhere else in the Philippines.

Yes. 98jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and handled in accordance with our Privacy Policy and applicable Philippine data protection laws (Republic Act 10173 – Data Privacy Act of 2012). We never sell or share your personal data with unauthorised third parties.

Here are our top tips for keeping your 98jili account safe:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) if available on your account
• Never share your login credentials with anyone
• Always log out after playing, especially on shared devices
• Be cautious of phishing attempts — 98jili will never ask for your password via SMS or email
• Contact support immediately if you notice any suspicious activity on your account

The minimum legal age to register and play at 98jili is 21 years old, in accordance with PAGCOR regulations governing online gaming in the Philippines. Age verification is mandatory for all players via KYC document submission. Any account found to belong to a person under 21 will be immediately closed.

Log in to your 98jili account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling-off period to prevent impulsive decisions. For more details on all available tools, visit our Responsible Gaming page.

Self-exclusion can be requested via our 24/7 live chat support inside the 98jili Platform. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanently. Once activated, your account is immediately suspended — you will not be able to log in, deposit, or wager. Self-exclusion periods cannot be shortened once set. For full details, see our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. Contact our 98jili responsible gaming support team via live chat 24/7, or reach out to professional mental health and counselling services available across the Philippines. PAGCOR also provides responsible gaming resources for Filipino players. Remember: Gambling is addictive. Know when to stop. Seeking help is a sign of strength.

If a game disconnects or freezes mid-round, 98jili's system automatically records the state of the game at the point of disconnection. When you reconnect, the round will either be completed automatically by the server or you'll be returned to the game at the point it was interrupted. If you believe a bet was lost due to a technical error rather than a game outcome, contact our live chat support with the date, time, game name, and approximate bet amount — our team will investigate and resolve it fairly.

Common reasons for login issues include:

• Incorrect username or password — use the "Forgot Password" option on the login page
• Account temporarily locked after multiple failed login attempts — wait 30 minutes or contact support
• Account suspended due to a policy violation or security review
• Active self-exclusion period preventing access
• Browser cache or cookies issue — try clearing your browser data or using a different browser

If none of the above apply, contact our 24/7 live chat support for immediate assistance.

The fastest way to reach 98jili support is via the 24/7 live chat feature inside the Platform after logging in. Our Filipino-speaking support agents are available around the clock to assist with account issues, payment queries, technical problems, and responsible gaming requests. You can also reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to email enquiries within 24 hours.