Responsible Gaming

1. Our Commitment to Responsible Gaming

98jili is more than just an online gaming platform — we're a community of Filipino players who love the thrill of slots, fishing games, bingo, and live casino action. But we also know that with great entertainment comes great responsibility. That's why responsible gaming is not just a checkbox for us; it's a core part of how we operate every single day.

We are committed to providing a safe, fair, and transparent gaming environment for all players across the Philippines — whether you're logging in from Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, Quezon City 🇵🇭, or Makati 🇵🇭. Our responsible gaming program is built around three pillars: prevention, protection, and support.

Gaming at 98jili should always be a form of entertainment — something you do for fun with money you can afford to spend. The moment it stops being fun, or the moment it starts affecting your finances, relationships, or mental health, it's time to use the tools we've built for exactly that situation.

2. 21+ Age Policy — Strictly Enforced

Every new 98jili player is required to complete a Know Your Customer (KYC) verification process before making their first deposit or withdrawal. This process requires submission of a valid Philippine government-issued ID (such as a Passport, UMID, Driver's License, or PhilSys National ID) to confirm both identity and age.

Any account found to belong to a person under 21 years of age will be immediately and permanently closed, and all associated funds will be handled in accordance with applicable Philippine law. We do not make exceptions to this policy under any circumstances.

• Age verification is mandatory for all new 98jili registrations.
• Deposits and withdrawals are blocked until KYC is successfully completed.
• Accounts suspected of belonging to minors are flagged and reviewed immediately.
• Parents and guardians are encouraged to use device-level parental controls to prevent underage access.

3. Know Your Limits — Play Within Your Means

Responsible gaming starts with knowing your personal limits before you even open a game. At 98jili, we encourage every player to set a clear budget and stick to it — treat your gaming funds the same way you'd treat a budget for a night out or a leisure activity.

Here are some practical guidelines that responsible 98jili players follow:

• Set a budget before you play. Decide in advance how much Philippine Peso (₱) you are comfortable spending, and never exceed that amount regardless of whether you are winning or losing.
• Never chase losses. If you've hit your loss limit for the session, stop. Chasing losses is one of the most common patterns in problem gambling and almost always makes the situation worse.
• Don't borrow to gamble. Never use borrowed money, credit, or funds earmarked for essential expenses (rent, food, utilities, tuition) to fund your gaming activity.
• Take regular breaks. Set a time limit for each gaming session. Step away, stretch, eat, and come back with a clear head — or don't come back at all if you've hit your limits.
• Keep gaming in perspective. The house always has a mathematical edge. Treat any winnings as a bonus, not an expectation. Gaming is entertainment, not a source of income.
• Don't play when emotional. Avoid gaming when you are stressed, upset, tired, or under the influence of alcohol. Emotional states impair judgment and lead to poor decisions.

4. Recognising Problem Gambling

Problem gambling can affect anyone — it doesn't discriminate by age, income, or background. The earlier it's recognised, the easier it is to address. Here are some warning signs that gambling may have become a problem:

If you recognise three or more of these signs in yourself or someone you care about, we strongly encourage you to use the self-exclusion tools available on the 98jili Platform and to seek professional support. You are not alone — problem gambling is a recognised condition, and effective help is available.

5. Quick Self-Assessment

Take a moment to honestly answer these questions. If you answer "Yes" to two or more, we recommend using our responsible gaming tools or speaking with a support professional.

1. Have you ever gambled with money you needed for essential expenses like rent, food, or bills?
2. Have you ever lied to someone close to you about how much you gamble or how much you've lost?
3. Do you find yourself thinking about gambling when you're doing other things?
4. Have you ever felt the need to gamble with larger amounts to get the same level of excitement?
5. Have you ever tried to stop or cut back on gambling but found it difficult?
6. Has gambling ever caused problems in your relationships, work, or studies?
7. Do you gamble to feel better when you're stressed, anxious, or depressed?

6. Player Protection Tools

98jili provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, easy to use, and take effect immediately or within 24 hours depending on the tool type.

7. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 98jili Platform. If you feel that your gambling has become a problem — or even if you simply want a longer break — self-exclusion allows you to permanently or temporarily block yourself from accessing your 98jili account.

How Self-Exclusion Works

• Self-exclusion can be requested for periods of 6 months, 1 year, 3 years, or permanently.
• Once activated, your account is immediately suspended. You will not be able to log in, deposit, wager, or receive any promotional communications from 98jili.
• Any pending withdrawals at the time of self-exclusion will be processed normally to your registered GCash, PayMaya, or bank account.
• Self-exclusion periods cannot be shortened or reversed before the chosen period expires. This is intentional — it protects you from impulsive decisions to return too soon.
• Permanent self-exclusion is irreversible. Your account will be closed and your data retained only as required by Philippine law.
• After a temporary self-exclusion period expires, a mandatory 7-day reflection period applies before your account can be reactivated.

How to Request Self-Exclusion

To activate self-exclusion on your 98jili account, contact our responsible gaming support team via the 24/7 live chat inside the Platform after logging in. Our team will process your request immediately and confirm the exclusion by email. You can also submit a written request to our Data Protection Officer at the email address listed in our Privacy Policy.

8. Getting Help & Support

Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with problem gambling, support is available. 98jili encourages all players to reach out — whether through our internal support team or through professional counselling services available in the Philippines.

Beyond our internal support, we encourage players who need professional help to reach out to qualified mental health and problem gambling counselling services operating in the Philippines. Professional counsellors can provide confidential assessments, therapy, and ongoing support for problem gambling and related issues such as anxiety, depression, and financial stress.

Remember: Gambling is addictive. Know when to stop. There is no shame in stepping back and seeking help. The 98jili community supports you.

9. Protecting Minors

Keeping children and young people safe from gambling is a shared responsibility. While 98jili enforces strict age verification at the account level, we also encourage parents and guardians to take proactive steps at home to prevent underage access to online gaming platforms.

Recommended Steps for Parents & Guardians

• Keep devices secure: Use strong passwords or biometric locks on smartphones, tablets, and computers that have access to the 98jili Platform.
• Never share your login credentials: Your 98jili username and password should never be shared with anyone, including family members under 21.
• Log out after every session: Always log out of your 98jili account when you are done playing, especially on shared devices.
• Use parental control software: Install parental control applications on shared devices to restrict access to online gaming and gambling websites.
• Have open conversations: Talk to your children about the risks of gambling and why the 21+ age restriction exists. Open, honest conversations are one of the most effective prevention tools.
• Report underage access: If you believe a minor has accessed or registered on the 98jili Platform, contact our support team immediately via live chat or email so we can investigate and take action.

10. PAGCOR Regulation & Compliance

98jili operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government agency responsible for licensing and regulating online gaming in the Philippines. PAGCOR's responsible gaming standards form the foundation of our player protection program.

As part of our regulatory obligations, 98jili is required to:

• Enforce the 21+ minimum age requirement for all players
• Provide self-exclusion tools and honour all self-exclusion requests
• Display responsible gaming information prominently on the Platform
• Train customer support staff in responsible gaming practices
• Maintain records of responsible gaming tool usage and self-exclusion requests
• Cooperate with PAGCOR investigations related to problem gambling or underage access

We take these obligations seriously. If you have a concern about 98jili's compliance with PAGCOR responsible gaming standards, you may raise it with our support team or contact PAGCOR directly through their official Philippine government channels.